Refund & Return Policy

At Legend Longbows™, every handcrafted longbow represents a significant investment of time, materials, and craftsmanship. We take pride in building traditional American semi-longbows to our customers' individual specifications.

Because custom-built bows differ from standard retail products, our cancellation, return, and refund policies vary depending on the type of purchase and stage of production.

Custom Longbows

Order Cancellations Before Production

Customers may request cancellation of a custom longbow order before production begins.

If production has not started and no custom materials have been purchased or prepared specifically for the order, a refund may be issued, less any previously disclosed nonrefundable deposit or applicable charges permitted by law.

If materials have already been purchased, prepared, or allocated specifically for the customer's build, reasonable costs incurred may be deducted from the refund.

Order Cancellations After Production Begins

Once the final spec discussion has been made and production of the custom longbow has begun, the order is considered a work in progress.

Because each bow is handcrafted to the customer's selected specifications, cancellations after production begins are not eligible for a full refund.

Any partial refund will be determined based on the stage of production and costs already incurred, including:

• Materials purchased or used for the custom build
• Labor and craftsmanship already completed
• Custom preparation and production expenses

• Other reasonable, documented, nonrecoverable costs directly associated with the order

Any remaining refundable balance will be returned to the original payment method.

Completed Custom Longbows

Once a custom longbow has been completed according to the customer's confirmed specifications, the purchase is considered final.

Custom-built longbows are not eligible for returns or refunds due to a change of mind, personal preference, or a customer's decision not to proceed with the purchase.

This does not affect remedies available for defective products, damage, incorrect specifications attributable to Legend Longbows™, or other rights required by applicable law.

Stock Longbows & Accessories

We accept return requests for eligible stock longbows and accessories within 14 days of delivery with prior approval. 

To qualify for a return:

• The item must be unused, unstrung, and in its original condition.

• There must be no signs of wear, damage, alteration, or modification.

• The item must be returned in its original packaging or equivalent protective packaging.

• Proof of purchase is required.

Customers are responsible for return shipping costs on approved discretionary returns. We recommend using a tracked and insured shipping service.

Original shipping charges are nonrefundable unless otherwise required by law or the return results from an error by Legend Longbows™.

Apparel Returns

Unused and unworn apparel may be returned within 14 days of delivery, provided it is in its original condition, with any original tags attached.

Apparel that has been worn, washed, altered, or damaged by the customer is not eligible for return.

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was shipped.

Damaged, Defective, or Incorrect Orders

We carefully inspect our longbows before shipment. However, if your order arrives damaged, defective, or does not match your confirmed specifications, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the damage or defect

• Photographs of the shipping packaging if damage occurred during transit

We will review the issue and work with you to determine an appropriate resolution, which may include repair, replacement, or refund.

Customers should not attempt to repair, alter, or modify a bow believed to be defective before contacting us.

The requested notification period does not limit any rights or remedies available under applicable law.

Return Authorization

All returns must be approved by Legend Longbows™ before an item is shipped back.

To request a return or discuss an order cancellation, please contact:

legendlongbows@gmail.com

If a return is approved, we will provide instructions and the appropriate return shipping address.

Items returned without prior authorization may be refused, except where applicable law requires otherwise.

Refund Processing

Once a cancellation or return has been reviewed and approved, we will notify you of the refund amount.

Approved refunds will be issued to the original payment method within 10 business days of approval, subject to applicable legal requirements.

Please allow additional time for your financial institution to process the refund.

If more than 15 business days have passed since your approved refund, please contact legendlongbows@gmail.com.

International Orders

International orders may be subject to additional consumer protection requirements depending on the destination country.

Nothing in this policy limits cancellation, return, refund, or warranty rights that cannot legally be excluded under applicable law.

Questions or Concerns

We understand that purchasing a handcrafted longbow is a significant investment. Our goal is to communicate clearly throughout the ordering and building process and to ensure every customer understands the commitment involved in a custom build.

For questions regarding your order, production status, or this policy, please contact:

Legend Longbows™
legendlongbows@gmail.com